Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.
Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also, please ask your neighbors if they may have received it for you.
Before contacting us, we recommend contacting your local post office/UPS with your tracking number. They may be able to locate your package.