Why didn’t I earn points on my purchase?
There could be a few reasons you're not seeing points in your account from your purchase:
- Double-check you were signed into your account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact customer support to help apply your points to your account.
- Points will not be added to your account until your order ships. While the order is processing (prior to shipping) you will not see your new points.
- You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
Can I redeem points and use another coupon code on the same order?
Unfortunately, no. Only one discount is allowed per order and they cannot be combined.
I input my birthday and I didn't receive my 100 points birthday reward?
Please note, if your birthday is within the next 30 days from the date of entering it, your reward will be granted in delay, up to 30 days.
ie - Your birthday is June 15th and you enter it into your Rewards account on June 1st. You'll be awarded the birthday reward points on July 1st.