General

Ordering & Billing

• What payment methods do you accept?
• Can I change or cancel my order?
• Why was my order canceled?
• Why did I receive a refund?
• Why is my credit card being declined?
• I placed an order but didn't receive a confirmation email

Shipping & Delivery

• US Shipping Information
• International Shipping Info
• How do I track my order?
• Tracking says delivered but I haven't received it, what do I do?
• Do you offer express shipping?
• Why does my tracking number say pre-shipment?

Returns & Exchanges

• Return Policy
• How do I return/exchange my order?
• Can I exchange my order?
• What do I do if I received the wrong item?

Rewards FAQ

• How do I sign up for the rewards program?
• Will I receive points for purchases I made prior to creating my rewards account?
• What are the perks of joining the PSD Rewards program?
• How do points convert to dollars?
• Where do I redeem the points for a discount code?
• How does the refer a friend program work?

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Other FAQ

• How do I reset my PSD account password?
• How do I unsubscribe from your emails?

Product Info & Size Charts

• Men's Size Chart
• Women's Size Chart
• Kids Size Chart
• When will out of stock items be restocked?
• Do you carry 3XL briefs?
• Do you have a store?

Contact Us

• Contact Customer Service Here